FAQs

Welcome to our FAQ page! Here, you’ll find answers to common questions about our products, shipping, returns, and more. Whether you’re new to imani or a returning customer, we’re here to make your experience as seamless as possible. If you don’t see your question answered here, feel free to reach out—our team is always happy to help!

Where do you ship to?

We currently ship to Ireland, the UK, and select European countries, including: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, and Switzerland.
How long does shipping take and how much is it?

Ireland & Northern Ireland: €4, with next-day delivery once dispatched. UK & Europe: €5 flat rate, delivery in 3–7 business days after dispatch. Free Shipping: Available on all orders over €100.
Do UK customers have to pay customs fees?

For orders over €160 shipped to the UK, a VAT rate of 20% will be due upon arrival, as we are based in Europe (Ireland). You’ll pay this VAT directly when your order is delivered, ensuring compliance with UK import regulations. No additional customs duties apply to UK orders.
What shipping options are available?

We offer Express Shipping to all our locations. Every order is shipped with full tracking, ensuring you can monitor your package from dispatch to delivery.
Do you offer free shipping?

Free express shipping is available for orders over €100 within our service regions.
Can I change my shipping address after placing an order?

Yes, if your order hasn’t been shipped yet, we can update your shipping address. Please contact our Customer Support team as soon as possible for assistance.
Will I have to pay customs fees, VAT, or import duties?

Europe: No additional fees are due if you’re based in Europe; your order will arrive with no extra charges. UK: For UK orders over €160, we remove VAT at checkout so you won’t pay it twice. Upon delivery, you’ll pay VAT only, ensuring your final cost is in line with customers in other regions. No customs duties apply to UK orders.
What should I do if my package is delayed or missing?

If your package is delayed or tracking information is unavailable within the expected timeframe, please reach out to our Customer Support team, and we’ll work with the carrier to resolve the issue.
How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email, allowing you to monitor your package’s journey.

Where do you ship to?

We currently ship to Ireland, the UK, and select European countries, including: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, and Switzerland.
How long does shipping take and how much is it?

Ireland & Northern Ireland: €4, with next-day delivery once dispatched. UK & Europe: €5 flat rate, delivery in 3–7 business days after dispatch. Free Shipping: Available on all orders over €100.
Do UK customers have to pay customs fees?

For orders over €160 shipped to the UK, a VAT rate of 20% will be due upon arrival, as we are based in Europe (Ireland). You’ll pay this VAT directly when your order is delivered, ensuring compliance with UK import regulations. No additional customs duties apply to UK orders.
What shipping options are available?

We offer Express Shipping to all our locations. Every order is shipped with full tracking, ensuring you can monitor your package from dispatch to delivery.
Do you offer free shipping?

Free express shipping is available for orders over €100 within our service regions.
Can I change my shipping address after placing an order?

Yes, if your order hasn’t been shipped yet, we can update your shipping address. Please contact our Customer Support team as soon as possible for assistance.
Will I have to pay customs fees, VAT, or import duties?

Europe: No additional fees are due if you’re based in Europe; your order will arrive with no extra charges. UK: For UK orders over €160, we remove VAT at checkout so you won’t pay it twice. Upon delivery, you’ll pay VAT only, ensuring your final cost is in line with customers in other regions. No customs duties apply to UK orders.
What should I do if my package is delayed or missing?

If your package is delayed or tracking information is unavailable within the expected timeframe, please reach out to our Customer Support team, and we’ll work with the carrier to resolve the issue.
How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email, allowing you to monitor your package’s journey.

Where do you ship to?

We currently ship to Ireland, the UK, and select European countries, including: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, and Switzerland.
How long does shipping take and how much is it?

Ireland & Northern Ireland: €4, with next-day delivery once dispatched. UK & Europe: €5 flat rate, delivery in 3–7 business days after dispatch. Free Shipping: Available on all orders over €100.
Do UK customers have to pay customs fees?

For orders over €160 shipped to the UK, a VAT rate of 20% will be due upon arrival, as we are based in Europe (Ireland). You’ll pay this VAT directly when your order is delivered, ensuring compliance with UK import regulations. No additional customs duties apply to UK orders.
What shipping options are available?

We offer Express Shipping to all our locations. Every order is shipped with full tracking, ensuring you can monitor your package from dispatch to delivery.
Do you offer free shipping?

Free express shipping is available for orders over €100 within our service regions.
Can I change my shipping address after placing an order?

Yes, if your order hasn’t been shipped yet, we can update your shipping address. Please contact our Customer Support team as soon as possible for assistance.
Will I have to pay customs fees, VAT, or import duties?

Europe: No additional fees are due if you’re based in Europe; your order will arrive with no extra charges. UK: For UK orders over €160, we remove VAT at checkout so you won’t pay it twice. Upon delivery, you’ll pay VAT only, ensuring your final cost is in line with customers in other regions. No customs duties apply to UK orders.
What should I do if my package is delayed or missing?

If your package is delayed or tracking information is unavailable within the expected timeframe, please reach out to our Customer Support team, and we’ll work with the carrier to resolve the issue.
How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email, allowing you to monitor your package’s journey.

Where do you ship to?

We currently ship to Ireland, the UK, and select European countries, including: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, and Switzerland.
How long does shipping take and how much is it?

Ireland & Northern Ireland: €4, with next-day delivery once dispatched. UK & Europe: €5 flat rate, delivery in 3–7 business days after dispatch. Free Shipping: Available on all orders over €100.
Do UK customers have to pay customs fees?

For orders over €160 shipped to the UK, a VAT rate of 20% will be due upon arrival, as we are based in Europe (Ireland). You’ll pay this VAT directly when your order is delivered, ensuring compliance with UK import regulations. No additional customs duties apply to UK orders.
What shipping options are available?

We offer Express Shipping to all our locations. Every order is shipped with full tracking, ensuring you can monitor your package from dispatch to delivery.
Do you offer free shipping?

Free express shipping is available for orders over €100 within our service regions.
Can I change my shipping address after placing an order?

Yes, if your order hasn’t been shipped yet, we can update your shipping address. Please contact our Customer Support team as soon as possible for assistance.
Will I have to pay customs fees, VAT, or import duties?

Europe: No additional fees are due if you’re based in Europe; your order will arrive with no extra charges. UK: For UK orders over €160, we remove VAT at checkout so you won’t pay it twice. Upon delivery, you’ll pay VAT only, ensuring your final cost is in line with customers in other regions. No customs duties apply to UK orders.
What should I do if my package is delayed or missing?

If your package is delayed or tracking information is unavailable within the expected timeframe, please reach out to our Customer Support team, and we’ll work with the carrier to resolve the issue.
How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email, allowing you to monitor your package’s journey.

FAQs

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